Policies

School policies are reviewed and updated regularly in line with Department for Education guidance. 

If you have a specific query, require more detail, or have difficulty in accessing any of these policies, then please contact us. Please click on the links below to access the following policies.

If you require any other policy documents, please do not hesitate to contact us.

Complaints

Wilds Lodge School endeavours to deal swiftly, sympathetically and confidentially with any complaints, queries or concerns expressed about the education, safeguarding, welfare and treatment of any learner.

Most concerns can typically be resolved informally through discussion with the class staff or key worker. For more serious matters, please address them in writing to the Head of School, clearly outlining the subject of your concern.

All parents/carers are provided with information in the Welcome Pack at enrolment.

A full copy of the complaints policy is also available on our policies page or can be requested from the school office. All complaints are recorded and kept confidentially.

Academic Year 2023-2024

In the last academic year Wilds Lodge School has received 20 complaints. 

Stage 1: 17

Stage 2: 1

Stage 3: 2  

All complaints have been resolved within the academic year.